Business organisations gain a competitive advantage by utilising their manpower effectively. And there’s no one better who understands the power of employees than a Human Resources Manager.
The philosophy of people administration is based on the principle that human resources are rank one factor for business success.
Likewise, employees require a manager or an administration that’s capable of providing structure and support during stressful times.
But giving such a huge responsibility to a Human Resources Manager or an HR team requires them to be capable of handling it. It’s basically common sense – managing people isn’t easy, those doing it must have a set of specialised skills to do it.
So what are those skills? As it happens, there’s a ton of skills for a human resources manager to acquire. So when we decided to write about it, we picked 5 most impactful skills that support a business run efficiently.
Let’s take them one by one.
Manager of Employee Expectations
I bet you’ve heard this anecdote, “If there are six people there will be seven opinions”. This quote nicely reflects the confusion and cleverness of employees that at times hinders company operations.
Additionally, a great Kannada poet has also said that it’s easy to convince God, but it’s almost impossible to convince people.
Thus, in addition to supervising and monitoring performance, a human resources manager also has to please the workers. He discreetly feels the pulse of the office and proactively plans to meet employee expectations.
Whether helping employees manage office time or pushing them through a project, HRs keep them satisfied with their work. They know it’s crucial for getting good business results.
So, you can guess the huge amount of creative skills it takes to strike a perfect balance between company policies, business demands and employee aspirations.
Business and Strategic Partner
To guarantee the viability of organisations, HR managers also contribute as strategic partners. In this role, a human resources manager contributes to the development and accomplishments of the business organisation.
Moreover, an HR manager is part of the leadership team and builds strategies that align people functions with company’s business goals.
This strategic partnership impacts HR services such as positions; hiring; reward, recognition and strategic pay; performance development and appraisal systems; career and succession planning; and employee development.
A human resources manager helps establish the organisational culture and climate. He champions employee competency and solves concerns as well.
In this role, an HR professional works to implement policies that help employees achieve their personal goals as well as official targets.
Some activities he takes care of are – employee development opportunities, employee assistance programs, business organisation development, interventions, due process approaches to problem-solving and regularly scheduled communication events.
A professional HR contributes to the business organisation by constantly assessing the effectiveness of the HR function.
He sponsors change in work practices and if necessary other departments as well. This requires a human resources manager to keep an eye on the targets, results, and methods adopted to hit the target. By following such developments, he can initiate changes in protocols, procedures and policy.
As a result, the whole organisation becomes more agile and resistant to adverse changes in the future.
To expand the success of his business organisation, an HRM also works like a career guide for organisational mission, vision, values, mission and visions plans. Finally, he determines the metrics to measure effectiveness of all changes over a period of time.
Customer Satisfaction Booster
HR managers also share the responsibility with sales team managers and customer support team leads.
Training, coaching, evaluation, and hiring outstanding folks are some tools HRs use to build a customer focused culture. In turn, companywide employees initiate and maintain healthy relationships with clients and customers.
Moreover, studies in the past definitely prove that as employee attitude improves, companies see a quantifiable increase in customer satisfaction.
Not just that, a great human resources manager can inspire greater drive, motivation, and a sense of responsibility towards the company in his employees. Which undeniably boosts customer happiness and loyalty.
At last, a master human resources manager remembers an undeniable truth. It’s their nuanced and subtle qualities that leave the biggest impression on employees.
And that’s why HR managers must pay deep attention to detail while designing company’s hiring, engagement, and training programs. The bottom line for HR Managers is to improve every other bottom line in the company.
Note: Your HR managers lacks several of these qualities? Or as an HR professional, you can’t get the freedom and responsibilities to grow your career? Fret not. Check out top companies hiring A players across every profile on Instahyre.